Privacy Policy

2. COMPANY INFORMATION

Legal Name:
Wake Media Center LLC

State of Registration:
Wyoming, United States

Business Address:
To Be Announced (TBA)

Privacy Contact:
privacy@wakemediacenter.com

Support:
support@wakemediacenter.com

General Contact:
contact@wakemediacenter.com

Communications:
communications@wakemediacenter.com

3. INFORMATION WE COLLECT

We may collect information necessary to provide our services.

Account Information:
– First Name
– Last Name
– Company Name
– Email Address
– Telephone Number
– Country
– Business Address

Business Information:
– VAT ID
– EIN
– NIT
– Tax Information
– Billing Information

Project Information:
– Logos
– Images
– Videos
– Brand Manuals
– Creative Assets
– PDFs
– Feedback
– Revision Requests
– Project Specifications

Employee Administration Information (when applicable):
– Attendance records
– Leave requests
– Incapacity documentation

4. PAYMENT INFORMATION

Wake Media Center does not intentionally store complete credit card or debit card information.

Payments are processed through authorized third-party processors.

Current processor:
– Stripe

Future processors may include:
– PayPal

Payment information is processed according to the privacy and security standards of the corresponding provider.

5. PURPOSE OF PROCESSING

Information may be used to:

– Deliver services.
– Manage subscriptions.
– Create and maintain accounts.
– Process payments and invoices.
– Provide support.
– Manage projects.
– Prevent fraud.
– Improve security.
– Improve service quality.
– Comply with legal obligations.
– Send operational communications.
– Send marketing communications where permitted.

6. LEGAL BASIS FOR PROCESSING

Where GDPR applies, information may be processed based on:

Contract Performance:
– Service delivery
– Project execution
– Account management

Legitimate Interest:
– Security
– Fraud prevention
– Business operations
– Platform administration

Consent:
– Marketing
– Cookies
– Analytics
– Advertising

Legal Obligation:
– Tax compliance
– Regulatory compliance
– Accounting requirements

7. THIRD-PARTY PROVIDERS

Wake Media Center may use:

– Stripe
– SuiteDash
– GoVisually
– Google Analytics
– Google Tag Manager
– Google Search Console
– Meta Pixel
– Facebook Conversion API
– PayPal (if activated)

Each provider may process information according to its own privacy practices.

8. SUITEDASH

SuiteDash is used as the primary operational platform for:

– Clients
– Projects
– Contracts
– Files
– Invoices
– Support requests
– Business workflows

Users acknowledge that operational information may be stored and processed through SuiteDash infrastructure.

9. GOVISUALLY

GoVisually may be used exclusively for:

– Video review
– Image review
– Creative feedback
– Comment management

10. COOKIES

Wake Media Center may use cookies and related technologies for:

– Analytics
– Security
– Website functionality
– Advertising
– Remarketing

A cookie consent banner may be displayed when required.

Users may disable cookies through browser settings; however, some features may become unavailable.

11. ANALYTICS AND MARKETING

We may use:

– Google Analytics
– Google Tag Manager
– Meta Pixel
– Facebook Conversion API

for:

– Audience measurement
– Marketing optimization
– Conversion tracking
– Website analytics

Users may opt out of marketing communications through available unsubscribe mechanisms.

12. ARTIFICIAL INTELLIGENCE TOOLS

Wake Media Center may use AI-assisted technologies for:

– Transcriptions
– Subtitles
– Translations
– Creative assistance
– Workflow optimization

Wake Media Center will make reasonable efforts to avoid intentionally submitting unnecessary sensitive personal information into AI systems.

13. MINORS

Services are intended for users who are at least eighteen (18) years old.

Wake Media Center does not knowingly provide services to minors.

14. INTERNATIONAL DATA TRANSFERS

Information may be transferred, processed, or stored internationally through authorized providers and infrastructure.

Users acknowledge that data may be processed in jurisdictions different from their country of residence.

15. ACCOUNT RETENTION

Active accounts may remain stored while necessary to provide services.

Inactive accounts may be deleted after one (1) year of inactivity.

Mandatory account-related notices regarding account deletion cannot be opted out of.

16. PROJECT RETENTION

Project records may be retained for up to one (1) year after completion or cancellation.

Final creative deliverables may be retained for:

– Marketing
– Portfolio
– Dispute resolution
– Business records

Source files, drafts, temporary files, and working files may be deleted earlier to manage storage resources.

17. ACCOUNT DELETION REQUESTS

Users may request deletion of their accounts.

Wake Media Center may delete or anonymize personal information that is no longer required.

The Company may retain:

– Invoices
– Tax records
– Signed contracts
– Contract acceptance records
– Privacy Policy acceptance records
– Terms acceptance records
– Compliance records

where required by law, regulation, accounting obligations, dispute resolution, or business protection needs.

18. EMPLOYEE AND CONTRACTOR DATA

Attendance records, leave requests, and incapacity documentation may be retained for one (1) year after termination of the relationship.

Access to such information is restricted to:
– Human Resources personnel
– Company ownership
– Authorized administrators when required

19. PORTFOLIO RIGHTS

Unless otherwise agreed, Wake Media Center may display completed work in:

– Portfolio
– Website
– Marketing materials
– Social media
– Case studies
– Promotional materials

20. CONFIDENTIAL PROJECTS

Clients requiring confidentiality must request it before project commencement.

Confidentiality, NDA protection, portfolio exclusion, or publication restrictions may be offered as an additional paid service.

Pricing will be determined at the time of the request according to project scope and confidentiality requirements.

Where an NDA or confidentiality agreement exists, its terms shall prevail.

21. PORTFOLIO REMOVAL REQUESTS

Clients may request removal of published content by contacting:

contact@wakemediacenter.com

Wake Media Center will generally attempt to process valid requests within thirty (30) days.

22. COPYRIGHT RESPONSIBILITY

Clients are solely responsible for ensuring that they possess all necessary rights, licenses, permissions, and authorizations for materials submitted.

Wake Media Center assumes submitted materials are provided lawfully and in good faith.

Clients agree to defend and hold Wake Media Center harmless from copyright claims arising from materials supplied by the client.

23. WATERMARK REMOVAL

Wake Media Center will not remove watermarks from content protected by copyright or where watermark removal may violate intellectual property laws.

24. SECURITY MEASURES

Wake Media Center implements reasonable administrative, technical, and organizational safeguards intended to protect information.

Measures may include:

– Secure authentication
– Access controls
– Encrypted communications
– Security monitoring
– Operational safeguards

25. TWO-FACTOR AUTHENTICATION

Two-factor authentication (2FA) may be available.

Users are encouraged to enable 2FA.

Users remain responsible for maintaining the security of their credentials.

26. ACCOUNT SHARING

Account sharing is prohibited.

Each account is limited to:
– One authorized user
– Up to three company seats when purchased

Detected account sharing may result in suspension or termination without refund.

27. SECURITY INCIDENTS

If a reportable security incident affects user information, Wake Media Center will make reasonable efforts to notify affected users within seven (7) calendar days following confirmation of the incident where appropriate and legally required.

28. BACKUPS

Deleted information may temporarily remain within backup systems until backup cycles are overwritten.

Deletion requests will be reflected in active systems as soon as reasonably possible.

29. OFFICIAL SUPPORT CHANNELS

Official support is available exclusively through:

– secure.wakemediacenter.com
– The support system inside the Wake Media Center platform
– support@wakemediacenter.com

30. OFFICIAL BUSINESS COMMUNICATIONS

Official communications may occur through:

– privacy@wakemediacenter.com
– contact@wakemediacenter.com
– communications@wakemediacenter.com
– WhatsApp Business

Communications, approvals, revision requests, instructions, confirmations, and business decisions transmitted through official channels may be used as evidence of authorization or project direction.

31. SOCIAL MEDIA

Official social media channels are used exclusively for:

– Marketing
– Brand communication
– Community engagement

Social media channels are not official support channels.

32. OFFICIAL SOCIAL CHANNELS

– Instagram
– Facebook
– X (Twitter)
– TikTok

33. USER RIGHTS

Where applicable, users may request:

– Access
– Correction
– Deletion
– Restriction
– Objection
– Portability

Requests may be submitted to:

contact@wakemediacenter.com

34. LEGAL DISCLOSURES

Wake Media Center may disclose information when required by:

– Law
– Court order
– Regulatory request
– Fraud investigation
– Security investigation

or when reasonably necessary to protect the Company, its users, contractors, partners, or the public.

35. B2B OPERATIONS

Wake Media Center primarily provides services to:

– Businesses
– Agencies
– Brands
– Commercial organizations

European operations are intended primarily for business-to-business (B2B) relationships.

36. CHANGES TO THIS POLICY

Wake Media Center may modify this Privacy Policy at any time.

Updated versions may be published through official channels.

Continued use of services constitutes acceptance of revised versions.

37. GOVERNING FRAMEWORK

This Privacy Policy is intended to operate under a combined compliance framework that considers:

– Wyoming, United States
– Applicable United States regulations
– GDPR requirements where applicable
– Colombian data protection regulations where applicable

38. CONTACT

Privacy:
privacy@wakemediacenter.com

Support:
support@wakemediacenter.com

General:
contact@wakemediacenter.com

Communications:
communications@wakemediacenter.com